Refund & Cancellation Policy
Refund requests for English checkout purchases must be submitted within 14 calendar days of the transaction date and are reviewed by Paddle under its refund policy.
Requesting a refund
Sign in with the Event English account that received the paid missions and submit a request from Account, or use the support link in the Paddle receipt. Event English verifies the order and assists with submitting the request to Paddle. Include the order number and reason so the transaction can be identified.
Request window and decision
Refund requests must be submitted within 14 calendar days of the transaction date. Submitting a request within this period does not guarantee a refund. Paddle determines whether to approve a full refund, a partial refund, or decline the request under the Paddle Refund Policy and applicable mandatory consumer law.
While a request is reviewed
Remaining mission credits associated with the order may be temporarily suspended while Paddle reviews the request. Used mission records and transaction records are retained for support, fraud prevention, accounting, and legal obligations.
Approved or declined requests
If a refund is approved, Paddle returns the approved amount to the original payment method and remaining mission credits associated with the refunded purchase are withdrawn. If the request is declined, temporarily suspended credits are restored, subject to their original validity period.
Technical failure
If a verified technical failure ends a call before meaningful dialogue, the system may automatically restore the credit. A restored credit is not counted as consumed service. Contact support if restoration does not appear.
Processing time and contact
After approval, Paddle and the card issuer determine when the refund appears on the original payment method. For help, contact hello@theborntiger.com or 070-8028-2234.